Preamble The online shop of the sitewww.noblecollection.eswas set up by SYLVOË SAS, which is the operator of this site.
The present conditions are concluded between, on the one hand, the company SYLVOË SAS, registered with RCS Lyon under number 498644681 and located in Chaponnay, Rhône, 6 alley Barthélémy Thimonnier, ZI Chapotin Nord, hereinafter denominated "SYLVOË SAS" and on the other hand, people wishing to make a purchase via the website ofwww.noblecollection.eshereinafter referred to as "the user".

These conditions only concern non-commercial individuals. The parties agree that their relations will be governed exclusively by this contract, excluding any conditions previously available on the site. If a condition were to fail, it would be considered to be governed by the practices in force in the sector of distance selling whose companies are headquartered in France. These general conditions of sale will be validated by the user by a click when ordering.

RE These conditions are intended to define the terms of sale between SYLVOË SAS and the user, from ordering to services, through payment and delivery. They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties.
PRODUCTS The products concerned by these general conditions of sale are presented on the
CONTROL The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the user in the order form. Any order sent to our company is irrevocable for the customer subject to the application of the withdrawal period provided below.
Only nationals of EU Member States (including DOMs and TOMs), Canada and Switzerland can place an order.
The order is validated by the "double click" of the user under the order form.
PRICES Prices are quoted in euros and are valid only at the date of sending the order form by the user.
  The Supplier reserves the right to modify these prices at any   at the moment, in particular because of the price variation of its own suppliers.
  The price indicated in the confirmation of the order by the supplier   is the final price. The payment itself will not be considered   as definitive after the actual receipt of the funds by the   provider.
They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. Depending on the place of delivery, the price will appear in HT or VAT included. When it applies, the VAT takes into account the rate in force on the day of the order. Any change in the applicable rate of VAT will automatically be reflected in the price of the products of the online store. Payment of the full price must be made when ordering. At no time, the sums paid can not be considered as a deposit or installments.

To settle his order, the user has, at his choice, all the payment methods referred to in the order form. The user guarantees the SYLVOË SAS company that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the purchase order. The company SYLVOË SAS reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from officially accredited bodies or in case of non payment. The company SYLVOË SAS reserves the right to refuse to make a delivery or to honor an order from a user who has not fully paid or a previous order or with whom a payment dispute is in progress. ’administration.
The transfer of ownership of the company SYLVOË SAS to the user, will be realized after full payment of the price by the latter, regardless of the date of delivery of said products.
The risk of loss and deterioration of SYLVOË SAS products is ensured by the company until delivery of the products.
DELIVERY Time The delivery and manufacturing times are indicated for each item at the time of placing the order.
Terms of Delivery
The products are delivered to the address indicated by the user on the order form. The user is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery order, as well as to the company SYLVOË SAS, within 5 working days for products available, 20 working days for products to be put into production. As far as shipping is concerned, we work mainly with LA POSTE française. As soon as we make a shipment, you will immediately receive an email informing you. To guarantee your order, we can opt for a declared value shipment. The services of LA POSTE are reliable. However, it may be, as in any shipment, that there may be a delay in delivery or that the product goes astray. In case of late delivery in relation to the date we have indicated in the mail of shipping, we ask you to report this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from  the start date of the survey. If during this period, the product is found, it will be re-routed immediately to your home (the majority of cases). If, on the other hand, the product is not found at the end of the period of 21 days of investigation, the Post considers the package as lost. Only then can we send you a replacement product at our expense. If the ordered products were no longer available at this time, we will refund the amount of products concerned by  the loss of the carrier. SYLVOË disclaims any responsibility as for the lengthening of the delivery times because of the carrier, in particular in case of loss of products or strike.
Delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken products ...) must imperatively be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The user must also confirm this anomaly by sending the carrier within two (2) business days following the date of delivery a registered letter with acknowledgment of receipt exposing the said claims. The user must send a copy of this letter by fax or by mail to:
6 allée Barthélémy Thimonnier
ZI le Chapotin
Delivery Errors
- The user will have to formulate with the company SYLVOË SAS the day of the delivery or at the latest the first working day following the delivery, any claim of error of delivery compared to the indications appearing on the order form . Any claim made after this period will be rejected.
- The formulation of this claim with the company SYLVOË SAS can be made by telephone on +33 (0) 4 37 23 68 94 (00 33 4 37 23 68 94 from another country than France) from Monday to Friday from 9am to 12pm and from 14h to 18h.
- Any claim not made in the rules defined above and within the time limits can not be taken into account and release the company SYLVOË SAS from any liability towards the user.
- Upon receipt of the complaint, the company SYLVOË SAS will assign an exchange number of the product (s) concerned (s) and will communicate by e-mail, fax or telephone to the user. The exchange of a product can take place only after the allocation to the user of an exchange number according to the approach presented above.
- In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to SYLVOË SAS as a whole and in its original packaging, by registered mail, to the following address :
6 allée Barthélémy Thimonnier
ZI le Chapotin
To be accepted, any return must be reported during the complaint to the SYLVOË SAS Company Customer Service. Shipping costs are borne by the company SYLVOË SAS (only in case of error of delivery), except in the event that it turns out that the product does not match the original declaration made by L in the right of return.
In accordance with Article 4 of Decree No. 78-464 of 24 March 1978, the provisions herein can not deprive the user of the legal guarantee that obliges the professional seller to guarantee against all the consequences of latent defects of the thing sold.
The products sold on the website comply with the regulations in force in France.
  The customer is solely responsible for the choice of products, their conservation and   of their use.
  Supplier will not be held responsible or defective   for any delay or non-performance following the occurrence   of a case of force majeure usually recognized by French case law

The user has a statutory withdrawal period of 14 working days from delivery to return, at its expense, the products do not suit him. If this period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. According to the law, business customers (merchants and legal entities) can not claim this right of withdrawal.
Conditions to return a product      
Time to request a return authorization: 14 days from delivery .      
The return request, for an exchange or a refund, is made to the customer service by email Here. REMINDER: No exchanges or refunds are accepted for custom orders .      

Return Authorization      
Upon receipt of your email, customer service processes the request and responds to you according to our terms & conditions .

If the return request is accepted:      
  • Authorization number will be communicated
  • This number should appear on the outside of your return package, legibly , in large print and in capital letters
  • The product must be returned in its original packaging, complete and intact
    REMINDER: Any package that does not have an authorization number is rejected on delivery .      

Compliance back      
Time to return the package with an authorization number: 10 working days from the receipt of the authorization number      
Return Tracking:
A return is declared compliant if the item is received in its original packaging, complete and intact and within the period of referral
Upon delivery of the return, you are informed by email of the good reception and the deadline for sending the replacement article or refund
NB: these elements are a summary of the general conditions of sale and return. Please refer to the complete document for more details.    
All returns must be reported beforehand to the SYLVOË SAS Customer Service: by phone +33 (0) 4 37 23 68 94 (00 33 4 37 23 68 94 from a country other than France) Monday to Friday from 9am at 12h and from 14h to 18h. The product must be returned by registered mail to the following address:
6 allée Barthélémy Thimonnier
ZI le Chapotin
Only products returned as a whole, in their original packaging intact and intact, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. With regard to goods made to order, the right of withdrawal is excluded in accordance with Article L121-20-2 of the Consumer Code.
This right of withdrawal is exercised without penalty, except for the cost of return. In the hypothesis of the exercise of the right of retraction, the user has the choice to request either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the user.
In case of exercising the right of withdrawal, SYLVOË SAS will make every effort to reimburse the user within 30 days.
The user will then be reimbursed by re-crediting his bank account (secure transaction) in case of payment by credit card, or by check in other cases.

DISCLAIMER SYLVOË SAS has, for all stages of access to the site, the ordering process, delivery or subsequent services, an obligation of means. The responsibility of SYLVOË SAS can not be held liable for any inconvenience or damage inherent to the use of the Internet, in particular, a break in the service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with the case law.
The information that is requested from the user is necessary for the processing of his order and may be communicated to the contractual partners of the company SYLVOË SAS involved in the execution of this order.  
The user is informed that this automated processing of information, including the management of users’ e-mail addresses, has been declared to the CNIL under number 871673. In accordance with the law of 6 January 1978, the user has a right to access and rectify data concerning him. This right can be exercised by mail to the address provided at the top of this page: Here.

All elements of the site www.noblecollection.eswhether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of SYLVOË SAS.
The user who has a website for personal use and who wishes to place, for personal use, on his site a simple link directly to the homepage of the, must obligatorily ask permission from SYLVOË SAS. It will not be in this case an implicit agreement of affiliation. In contrast, any hypertext link to the